Privacy Policy
Himilo Solutions respects your privacy and is committed to protecting personal information handled through our websites, software systems, customer-support channels, and integrations, including integrations using the WhatsApp Business Platform.
1. Information We May Collect
- Name, phone number, email address and organization details.
- Messages and information you voluntarily send through WhatsApp, our website or support channels.
- Technical information needed to operate and secure our services.
- Information provided by organizations using Himilo Solutions software or integrations.
2. How We Use Information
We may use information to provide and support services, respond to inquiries, process requests, communicate with users, maintain security, troubleshoot issues, improve software, and comply with applicable legal obligations.
3. WhatsApp and Meta
When you communicate with Himilo Solutions through WhatsApp, messages and related account information may be processed through the WhatsApp Business Platform operated by Meta. We use information for legitimate business and service purposes and in accordance with applicable platform requirements.
4. Sharing of Information
We do not sell personal information. Information may be shared with authorized employees, contracted service providers, hosting or technology providers, or other parties when necessary to provide requested services, protect systems, comply with law, or fulfill a legitimate business purpose.
5. Data Security
We use reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure or destruction.
6. Data Retention
We retain information only as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and comply with applicable legal requirements.
7. Your Rights
Depending on applicable law, you may request access to, correction of, or deletion of personal information. Contact us to make a request.
8. Changes
We may update this Privacy Policy from time to time. The latest version will be published on this page.
9. Contact
Himilo Solutions
Makka Almukarama Street, Muqdisho
Phone: +252 615597177 / 615879591
Email: info@himilosolution.com